Windchill Service Information Manager

Manage context-specific service information to facilitate information reuse, stramline change management and enable delivery of configuration-based technical publications

To operate and service products effectively and efficiently throughout their lifecycle, support organizations and end-users require relevant and timely service information of the utmost accuracy. Built on PTC’s Windchill architecture, Windchill Service Information Manager is a product-centric information management solution that enables manufacturers and service organizations to organize and manage service information based on how the product is configured.

Produktspezifikation herunterladen

Hauptmerkmale

  • Maintain Up-to-Date Service Information through Streamlined Changed Management.
  • Defines content applicability such as product options, operating conditions, serial numbers, etc.
  • Define service-specific product optionality or reuse engineering option codes to tag service content.
  • Easy User Interface with PubStruct Toolbar.
  • Author Publication Structures based on Information Structures.

Warum Windchill Service Information Manager

Built on PTC’s Windchill architecture, Windchill Service Information Manager is a product-centric information management solution that enables manufacturers and service organizations to organize and manage service information based on how the product is configured.

  • Maintain associativity between engineering and service information, so that changes on the engineering side can be quickly communicated to the service side.
  • Ensure that customer service, technical support and field service operations have access to the most up-to-date service information.
  • Align service content with the product definition, for contextual information of the highest accuracy and consistency.
  • Strengthen the connection between engineers and support organizations to improve the feedback loop from service operations to engineering.

Windchill Service Information Manager Einblicke

Management of Service Information

Windchill PTC Service and Parts Information
  • Decrease cost of technical documentation.
  • Increase quality of technical information.
  • Optimize processes related to management and distribution of information.
  • Reduce translation costs.
  • Provide accurate, timely, accessible content that is specific to the needs of the end-user.

Service Information Manager (SIM) Overview

Solution Benefits

To Enterprise

  • Increase company & service profit.
  • Ensure customer value.
  • Increase service efficiency.

To Service Organisation

  • Improve revenue for service parts.
  • Increase technician productivity.
  • Reduce turnaround times.

To Customer

  • Faster service resolution times.
  • Higher equipment uptime and productivity.
  • Increased customer satisfaction through product performance.