Part of the PTC SLM Landscape

PTC InService

Support Online and Disconnected Modes

Interactive parts lists —  Product as configured — Service procedures –Operating instructions — Bulletins — Schematics — Animations –Maintenance guidelines

Dynamically Deliver Service and Parts Information

Improve Service Revenues

  • Outperform for parts identification.
  • Improve first-time fix rates.
  • Shopping cart to support OEM and eCommerce distribution.
  • Integrate to customer/dealer management system for brand recognition.

Improve Technician Efficiency

  • Increase service and parts accuracy.
  • Precisely relate and filter service and parts information.
  • Shorten repair and maintenance resolution time.
  • Deliver interactive 2D and 3D illustrations and animations.

Single Enterprise Architecture

  • Aggregate multiple sources of content into a single delivery platform.
  • Scale to the largest service operations, with no-downtime content updates.
  • Deliver information in flexible formats to multiple platforms/devices.