Windchill Service Information Manager

Manage context-specific service information to facilitate information reuse, stramline change management and enable delivery of configuration-based technical publications

To operate and service products effectively and efficiently throughout their lifecycle, support organizations and end-users require relevant and timely service information of the utmost accuracy. Built on PTC’s Windchill architecture, Windchill Service Information Manager is a product-centric information management solution that enables manufacturers and service organizations to organize and manage service information based on how the product is configured.

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Key Features

  • Maintain Up-to-Date Service Information through Streamlined Changed Management.
  • Defines content applicability such as product options, operating conditions, serial numbers, etc.
  • Define service-specific product optionality or reuse engineering option codes to tag service content.
  • Easy User Interface with PubStruct Toolbar.
  • Author Publication Structures based on Information Structures.

Why Windchill Service Information Manager

Built on PTC’s Windchill architecture, Windchill Service Information Manager is a product-centric information management solution that enables manufacturers and service organizations to organize and manage service information based on how the product is configured.

  • Maintain associativity between engineering and service information, so that changes on the engineering side can be quickly communicated to the service side.
  • Ensure that customer service, technical support and field service operations have access to the most up-to-date service information.
  • Align service content with the product definition, for contextual information of the highest accuracy and consistency.
  • Strengthen the connection between engineers and support organizations to improve the feedback loop from service operations to engineering.

Windchill Service Information Manager Insights

Management of Service Information

  • Decrease cost of technical documentation.
  • Increase quality of technical information.
  • Optimize processes related to management and distribution of information.
  • Reduce translation costs.
  • Provide accurate, timely, accessible content that is specific to the needs of the end-user.

Service Information Manager (SIM) Overview

Solution Benefits

To Enterprise

  • Increase company & service profit.
  • Ensure customer value.
  • Increase service efficiency.

To Service Organisation

  • Improve revenue for service parts.
  • Increase technician productivity.
  • Reduce turnaround times.

To Customer

  • Faster service resolution times.
  • Higher equipment uptime and productivity.
  • Increased customer satisfaction through product performance.