Vuforia Chalk
About Vuforia Chalk
Expert Support at Scale with AR Remote Assistance
Quickly scale problem-solving guidance, support and expertise to your factory operations & service teams with augmented reality. Vuforia Chalk combines advanced augmented reality (AR) with real-time communications to connect a field technician with an expert so that the expert can see and discuss the situation in the field.
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Vuforia Chalk Brand Video
Vuforia Chalk Brand Video
Key Benefits
Vuforia Chalk enables the industrial enterprise to rapidly and cost-effectively get augmented reality (AR) in the hands of service and operations technicians with the mobile devices they have today. Giving frontline workers access to real-time AR support from your most experienced team members reduces the time it takes to repair or resolve, without the travel costs.
REDUCE OPERATIONAL AND SERVICE COSTS
Reduce the overall time it takes for frontline workers to make repairs and resolve issues, while also minimizing technician travel costs.
DRIVE WORKFORCE PRODUCTIVITY
Accelerate troubleshooting and problem solving by fostering real-time collaboration between on-site technicians and offsite remote experts.
IMPROVE SAFETY AND COMPLIANCE
Providing novice employees with live expert guidance and mentoring improves safety and compliance when working in dangerous environments.
IMPROVE EMPLOYEE EXPERIENCES
Boost employee confidence and collaboration by providing real-time support and guidance that accelerates decision-making and problem solving.
INCREASE CUSTOMER SATISFACTION
Minimize downtime by ensuring that technicians fix things correctly on the first try, while providing customers the opportunity to perform their own repairs or maintenance via guided self-service.
Universal Device Support
Streamline your remote assistance capabilities with access to a multitude of devices that make it easier for frontline workers and remote experts to collaborate and drive better outcomes.
Chalk for Mobile
Get your workforce started with AR today using an application designed to work with mobile devices and tablets already deployed in the field.
AVAILABLE ON THE APP STORE: iOS 13 or later
AVAILABLE ON GOOGLE PLAY: Android 8.0 or later
Chalk Admin Center
Accessible under https://admin.vuforiachalk.com
BROWSER SUPPORT
- Google Chrome (MacOS and Windows)
- Apple Safari (MacOS)
- Mozilla Firefox (MacOS and Windows)
- Microsoft Edge – Chromium (Windows) BETA
- Microsoft Internet Explorer 11 (Windows)
Chalk for RealWear
Accessible through RealWear Foresight Cloud or direct download from PTC Software Downloads
SUPPORTED DEVICES
- RealWear HMT-1 and HMT-1Z1
Chalk for Desktop
Accessible under https://connect.vuforia.com
BROWSER SUPPORT:
- Google Chrome (MacOS and Windows) – 64-bit version
- Microsoft Edge – Chromium (Windows) BETA
Language Support
- Chalk standard user interface designed for English-reading users
- Chalk user-entered data can be stored and presented back in local languages
Key Features
ADVANCED COMPUTER VISION
Vuforia Chalk packages Vuforia’s powerful computer vision and real-time audio/video into a single application. Its 3D environment mapping allows annotations to “stick” to objects in the physical world.
CONNECT CODES
“Host” a Chalk session: Participants do not need a license or a user account.
CHALK FOR DESKTOP
Chalk offers a web-based version of the application for remote experts or call center representatives who may work from a desktop computer or laptop.
MULTI-PLATFORM SUPPORT
CHALK FOR HANDS-FREE DEVICES
Vuforia Chalk for Hands Free Devices gives technicians access to remote expertise using a RealWear HMT-1 and HMT-1Z1 headsets, all while keeping their hands free to complete a task safely and efficiently.
ENTERPRISE MANAGEMENT
Chalk Admin Center enables the account management of enterprise Chalk Users. It offers enterprise-grade security and single-sign on capabilities for organizations.
MULTI-EXPERT SESSIONS
Chalk supports up to 5 participants in one session, allowing frontline workers to connect to multiple remote experts for better troubleshooting support in unexpected situations.
TROUBLESHOOT WITH EXPERT GUIDANCE
LOW BANDWIDTH MODE
Chalk relies on a strong mobile connection either through a cellular network or Wi -Fi. If the location does not have a good network connection, users can activate the “low bandwidth mode.” Video will be streamed at a high resolution/low frame rate so calls can still be effective in poorly connected areas.
SESSION SUMMARY
Chalk automatically stores and displays the “points of interest” at the end of a session as screen shots from the call. “Points of interest” are auto-captured based on annotations made by the session participants. These attachments can be exported and saved for future use.
Insights: Chalk for Desktop and Hands-Free Devices
Additional Vuforia Chalk App-Features
Project References
TOYOTA
