Windchill Service Parts Information & Instructions
Manage context-specific service information to facilitate information reuse, streamline change management and enable delivery of configuration-based technical publications
The Windchill Service Parts Information and Instructions add-on improves service operations efficiency and effectiveness by enabling service information to be organized and optimized for accuracy, applicability, and rich, graphics-driven delivery. This add-on requires the Windchill Premium or Windchill Advanced license as a prerequisite.
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Key Features
- Enhance service information relevance.
- Maintain up-to-date service information through streamlined change management.
- Increase author productivity.
- Streamlined translation management.
- Efficient processes for defining and updating service parts lists.
- Maintain Up-to-Date Service Information through Streamlined Changed Management.
- Defines content applicability such as product options, operating conditions, serial numbers, etc.
- Define service-specific product optionality or reuse engineering option codes to tag service content.
- Easy User Interface with PubStruct Toolbar.
- Author Publication Structures based on Information Structures.
Why Windchill Service Parts Information & Instructions
Organizing service content in a functional system within the context of a product and defining information applicability helps organizations to maximize content reuse across product families, streamline change management processes and facilitate delivery of contextual, configuration-specific service information.
- Maintain associativity between engineering and service information, so that changes on the engineering side can be quickly communicated to the service side.
- Ensure that customer service, technical support and field service operations have access to the most up-to-date service information.
- Align service content with the product definition, for contextual information of the highest accuracy and consistency.
- Strengthen the connection between engineers and support organizations to improve the feedback loop from service operations to engineering.
Solution Benefits
TO ENTERPRISE
- Increase company & service profit.
- Ensure customer value.
- Increase service efficiency.
TO SERVICE ORGANISATION
- Improve revenue for service parts.
- Increase technician productivity.
- Reduce turnaround times.
TO CUSTOMER
- Faster service resolution times.
- Higher equipment uptime and productivity.
- Increased customer satisfaction through product performance.