About Windchill SPII
Manage Context-Specific Service Information
Manage context-specific service information in order to facilitate information reuse, streamline change management, and enable delivery of configuration-based technical publications.
Additionally, create a service BoM so as to deliver high-quality spare parts information.
As a result, the Windchill Service Parts Information and Instructions improves service operations efficiency and effectiveness by enabling service information to be organized and optimized for accuracy, applicability, and rich, graphics-driven delivery.
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Key Benefits of Windchill SPII
To Service Organisation
- Maximize revenue for service parts
- Optimize technician productivity
- Minimize turnaround times
To Enterprise
- Boost company & service profit
- Ensure customer value
- Enhance service efficiency
To Customer
- Faster service resolution times
- Higher equipment uptime and productivity
- Increased customer satisfaction through product performance
To the Service Information Department
ENHANCE SERVICE INFORMATION RELEVANCE
- Define Applicability and effectivity rules, so that the most relevant service information is available for every product configuration and operating condition.
- Eliminate wasted time spent searching through irrelevant service content.
MAINTAIN UP-TO-DATE SERVICE INFORMATION
- Maintain associativity between engineering and service information, for facilitating impact analysis so that changes on the engineering side can be quickly integrated to service information.
- Ensure that customer service, technical support and field service operations have access to the most up-to-date service information.
- Align service content with the product definition, for contextual information of the highest accuracy and consistency.
INCREASE AUTHOR PRODUCTIVITY
- Centralize management of all service information and organize that information in a logical, product-centric manner in order to facilitate content reuse.
- Consequently, reduce service information authoring time.
- Moreover, facilitate content reuse and enhance content consistency across publications with the use of Publication Structures.
- In addition, facilitate access of service engineers and authors to source engineering information.
- Automate multi-channel publishing to multiple formats, thus improving efficiency.
ENHANCE SERVICE PARTS RELEVANCE
- Define Applicability rules for spares so the correct serviceable part required is available for every product configuration and operating condition.
MAINTAIN UP-TO-DATE SPARE PARTS INFORMATION
- Build associativity to engineering or manufacturing product data to ensure up-to-date serviceable parts information.
- Enhance user confidence concerning service information accuracy, given the information’s tight association with source engineering/manufacturing product definition.
INCREASE EFFICIENCY & PRODUCTIVITY OF PARTS LIST AUTHORS
- Generate Parts Lists for a system from sBOM and define catalog-specific information.
- Accelerate illustration creation by automatically generating interactive 2D & 3D representations of Parts Lists Support work-in-process collaboration.
STREAMLINE TRANSLATION MANAGEMENT
- Improve time to market through streamlined translation process, making multiple languages available without lengthy delay.
- Reduce cost through elimination of redundant and manual activities.
SIMPLIFY AND IMPROVE CHANGE MANAGEMENT PROCESSES
- With associativity, changes on the engineering parts are automatically flagged on the service side and can be quickly incorporated and reflected in updated Parts Lists.
- Using an enterprise-level deployment of Windchill, Engineering can perform extensive impact analysis to assess the impact of a design change on services before authorizing/issuing the change.
Key Features of Windchill SPII
INFORMATION STRUCTURE
- Provide a breakdown of a product into serviceable systems and sub-systems, in order to enhance content consistency and maximize content reuse. Furthermore, this is typically defined at the product family or model level.
- Specify content applicability, including product options, operating conditions, serial number, and date effectivity.
- Moreover, enable initial and incremental publishing and delivery of rich, interactive service information specific to product configuration. In addition, organize and manage service information pertaining to a product, whether it is PTC-created content such as illustrations, parts information, or procedures, or alternatively, non-PTC-created content such as multimedia, videos, or graphics.
APPLICABILITY RULES
- Outline multiple conditions (such as product configurations, system options, and operating environments) or date and serial number effectivity information for when service content applies.
- As a result, include/exclude the appropriate service information presented to users based on defined applicability criteria to yield product configuration-specific information.
- Enable management at multiple levels so that the definition process is simplified (e.g., system or component, specific pieces of information, content within pieces of information).
PUBLICATION STRUCTURE
- Publication structures typically represent a “manual” or a “publication” (for example, Repair Manual, Parts Catalog) and allow users to organize service content for delivery in a print format.
- Author Publication Structures by leveraging the organization of content in Information Structures. For instance, a user can generate a publication structure for a specific serial number or a language.
- Additionally, this process leverages Windchill structure management capabilities and the dynamic publishing capabilities of PTC Arbortext Publishing Engine™ to create product configuration-specific service manuals.
- Content represented by the Publication Structure can be published for various print formats (such as PDF) and electronic formats (including Arbortext Content Delivery bundles.
- To improve efficiency, facilitate content reuse and enhance content consistency across publications using Publication Structures, which can be initiated from templates, reused in their entirety, or in parts combined with other products or publication structures.
TRANSLATION MANAGEMENT
- Manage the translation process of reusable service information topics to ensure automated publishing of language-specific content.
- Automatic detection, extraction, and loading of objects needing translation by means of language identification.
- Furthermore, support multiple translation vendors.
- Maintain associativity of translation content in relation to source language content.
PRODUCT HIERARCHY
- Represents the hierarchical organization of serviceable products, generally organized into product families, categories/types, and specific models, which in turn allows a technician to navigate and find the right, contextual service information in the Arbortext Content Delivery environment.
- Moreover, capture additional information such as metadata and graphics using the product hierarchy nodes, which provide the context for the service information.