PTC Arbortext Content Delivery (ACD)

Trustworthy, Accurate, Contextual Content — Anytime, Anywhere

Make it simple. Make it smart. Make it accessible. PTC Arbortext Content Delivery is a powerful scalable foundation which provides a single web portal to access your content, regardless of where it is created or stored across your enterprise.

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Key Benefits

With a modern, adaptive and responsive user interface framework, Arbortext Content Delivery supports keyboard and touch-screen preferences across PCs and hand-held devices, providing access across the mobile workforce and customer base.

Arbortext Content Delivery Efficiency Delivery

Rapid and Efficient Delivery of Your Content by

Publishing approved content directly from PTC Content Management, or 3rd party solutions
Delivering technical and non-technical product documentation
Including dynamic, interactive 3D and 2D illustrations that improve comprehension
Ability to include your PDF legacy content with similar User-Experience
Providing the same data updates to online and offline users

Improves End-Users Efficiency by

Shortening navigation and search time through a combination of intuitive textual and graphical navigation
Selecting your content in your language of choice
Ability to create document bookmarks
Ability to personalize your content by adding or sharing notes on your content, for increased productivity
Ability to print individual documents, or custom specific pdf books with navigation links
Providing a feedback mechanism enabling a closed loop process for your technical pubs group

Arbortext Content Delivery End-User Efficiency

Improve Service Revenues

Outperform for parts identification
Improve first-time fix rates
Shopping cart to support OEM and eCommerce distribution
Integrate to customer/dealer management system for brand recognition

Improve Technician Efficiency

Increase service and parts accuracy
Precisely relate and filter service and parts information
Shorten repair and maintenance resolution time
Deliver interactive 2D and 3D illustrations and animations

Single Enterprise Architecture

Aggregate multiple sources of content into a single delivery platform
Scale to the largest service operations, with no-downtime content updates
Deliver information in flexible formats to multiple platforms/devices

Arbortext Content Delivery Service Revenue

Arbortext Content Delivery Technician Efficiency

Arbortext Content Delivery Enterprise Architecture

Value of PTC Arbortext Content Delivery for Service Content

Benefits

REDUCES CONTENT DELIVERY CYCLE BY

Ensure that customer service, technical support and field service operations have access to the most up-to-date information
Aggregating multiple sources of content into a single delivery platform via PTC Windchill® Service Information Manager™
Scalable CSV loader for third-party content loading
Scalability via clustered servers supporting 24/7 uptime with no-downtime when performing content updates
Efficient incremental processing of service content

IMPROVES TIME USER EFFICIENCY BY

Increasing service accuracy by dynamically filtering the content for the users
Shortening repair and maintenance resolution time
Access and synchronize your content while connected or offline

Features

Dynamically delivers service technical documents information across a comprehensive range of formats

Supporting DITA XML formats and others
Interactive parts lists
Product as configured
Service procedures
Operating instructions
Bulletins
Schematics
Animations
Maintenance guidelines

Value of PTC Arbortext Content Delivery for Service Parts

Benefits

IMPROVES FIX EFFICIENCY BY

Product specific parts look-up
Increasing service parts accuracy
Shortening repair and maintenance resolution time
Precisely relating and filtering service and parts information
Delivering dynamic, interactive 3D and 2D illustrations that improve parts identification
Visual indication of parts added to cart
Seamless link to related service content

IMPROVES SERVICE PARTS REVENUE BY

Optimizing revenue through easy to use parts catalog
Shopping cart integrations with ERP for Parts pricing, parts availability and shopping cart submission
Related parts options: Recommended, Alternative, Superseded, Cross-Reference parts

Features

END-2-END SOLUTION FROM PUBLISHING TO DELIVERY OF SERVICE PARTS CONTENT

Content publishing module integrated with PTC Windchill® Service Parts™
Scalable CSV loader for third-party content loading

QUICK AND ACCURATE SERVICE PARTS IDENTIFICATION AND ORDERING

Easily create and manage your shopping carts or wish-lists in the shopping center
View real-time price and availability
Illustration and parts-list interactive linking

Arbortext Content Delivery Release 7.1.4.0

Key Features

EASE-OF-USE

Intuitive and easy-to-use web-based user interface.
Adaptive and responsive design.
Supporting multiple browsers and mobile platforms – IE, Chrome, Safari, iOS.
Leverage rich 2D/3D graphical illustration and PDFs on plugin-less environments (Chrome, iOS).
Product-based navigation.
Filter content by product instances, product attributes and effectivity dates.
Intelligent free text and advanced search with smart auto-suggest.
Bookmark your content or product.
Access your recently generated searches.

HIGHLY SCALABLE ARCHITECTURE

Web-native architecture for ease of integration.
Parallel processing and loading.
Easy to setup and update the deployment configuration using intuitive high-end “Deployment Configurator” GUI, and out-of-thebox templates.
Synchronized deployment to multiple sites – clustered servers.
Support for clustering for large scale deployments and data sets.
Cloud compatible architecture with efficient interoperability with PTC Windchill® Service Information Manager™ cloud deployment.
Easy to deploy customization using Arbortext Content Delivery Installer framework.

PART OF THE PTC SLM LANDSCAPE

Customizations upgrade tools provided to streamline the upgrade process, and reduce costs of ownership.
Installer process for Hot-Fixes.
Data and Software upgrades while maintaining 24×7 availability for the end-users.

DYNAMICALLY DELIVER SERVICE AND PARTS INFORMATION

END-2-END SOLUTION FROM PUBLISHING TO DELIVERY OF TECHNICAL CONTENT

End-2-end compatibility with PTC and Arbortext applications suite: PTC Arbortext® Editor™, PTC Arbortext® Styler™, PTC Creo® Illustrate™, PTC Arbortext® IsoDraw™ and and PTC Arbortext® Publishing Engine™.
Content publishing module integrated with PTC Windchill® Service Information Manager™.
Full publishing support for Cloud, with an ability to transfer and load zip file bundles via SFTP.
Scalable CSV loader for third-party content loading.
Incremental data loading to online and offline instances.

ENTERPRISE CLASS SYSTEMS INTEGRATION

LDAP integration.
Single sign-on (SAML 2.0 industry standard solution, using PingFederate).
Compatible with Oracle J2EE.
Various APIs for interfacing with external systems such as ERP, diagnostic and parts management.
Integrations with PTC® Performance Advisor for system usage and monitoring.