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PTC Arbortext Content Delivery (InService)
Trustworthy, Accurate, Contextual Content — Anytime, Anywhere
Make it simple. Make it smart. Make it accessible. PTC Arbortext Content Delivery is a powerful scalable foundation which provides a single web portal to access your content, regardless of where it is created or stored across your enterprise.
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Key Benefits
With a modern, adaptive and responsive user interface framework, Arbortext Content Delivery supports keyboard and touch-screen preferences across PCs and hand-held devices, providing access across the mobile workforce and customer base.
Rapid and Efficient Delivery of Your Content by
- Publishing approved content directly from PTC Content Management, or 3rd party solutions
- Delivering technical and non-technical product documentation
- Including dynamic, interactive 3D and 2D illustrations that improve comprehension
- Ability to include your PDF legacy content with similar User-Experience
- Providing the same data updates to online and offline users
Improves End-Users Efficiency by
- Shortening navigation and search time through a combination of intuitive textual and graphical navigation
- Selecting your content in your language of choice
- Ability to create document bookmarks
- Ability to personalize your content by adding or sharing notes on your content, for increased productivity
- Ability to print individual documents, or custom specific pdf books with navigation links
- Providing a feedback mechanism enabling a closed loop process for your technical pubs group
Improve Service Revenues
- Outperform for parts identification
- Improve first-time fix rates
- Shopping cart to support OEM and eCommerce distribution
- Integrate to customer/dealer management system for brand recognition
Improve Technician Efficiency
- Increase service and parts accuracy
- Precisely relate and filter service and parts information
- Shorten repair and maintenance resolution time
- Deliver interactive 2D and 3D illustrations and animations
Single Enterprise Architecture
- Aggregate multiple sources of content into a single delivery platform
- Scale to the largest service operations, with no-downtime content updates
- Deliver information in flexible formats to multiple platforms/devices
Key Features
EASE-OF-USE
- Intuitive and easy-to-use web-based user interface.
- Adaptive and responsive design.
- Supporting multiple browsers and mobile platforms – IE, Chrome, Safari, iOS.
- Leverage rich 2D/3D graphical illustration and PDFs on plugin-less environments (Chrome, iOS).
- Product-based navigation.
- Filter content by product instances, product attributes and effectivity dates.
- Intelligent free text and advanced search with smart auto-suggest.
- Bookmark your content or product.
- Access your recently generated searches.
HIGHLY SCALABLE ARCHITECTURE
- Web-native architecture for ease of integration.
- Parallel processing and loading.
- Easy to setup and update the deployment configuration using intuitive high-end “Deployment Configurator” GUI, and out-of-thebox templates.
- Synchronized deployment to multiple sites – clustered servers.
- Support for clustering for large scale deployments and data sets.
- Cloud compatible architecture with efficient interoperability with PTC Windchill® Service Information Manager™ cloud deployment.
- Easy to deploy customization using Arbortext Content Delivery Installer framework.
PART OF THE PTC SLM LANDSCAPE
- Customizations upgrade tools provided to streamline the upgrade process, and reduce costs of ownership.
- Installer process for Hot-Fixes.
- Data and Software upgrades while maintaining 24×7 availability for the end-users.
DYNAMICALLY DELIVER SERVICE AND PARTS INFORMATION
END-2-END SOLUTION FROM PUBLISHING TO DELIVERY OF TECHNICAL CONTENT
- End-2-end compatibility with PTC and Arbortext applications suite: PTC Arbortext® Editor™, PTC Arbortext® Styler™, PTC Creo® Illustrate™, PTC Arbortext® IsoDraw™ and and PTC Arbortext® Publishing Engine™.
- Content publishing module integrated with PTC Windchill® Service Information Manager™.
- Full publishing support for Cloud, with an ability to transfer and load zip file bundles via SFTP.
- Scalable CSV loader for third-party content loading.
- Incremental data loading to online and offline instances.
ENTERPRISE CLASS SYSTEMS INTEGRATION
- LDAP integration.
- Single sign-on (SAML 2.0 industry standard solution, using PingFederate).
- Compatible with Oracle J2EE.
- Various APIs for interfacing with external systems such as ERP, diagnostic and parts management.
- Integrations with PTC® Performance Advisor for system usage and monitoring.
Value of PTC Arbortext Content Delivery for Service Content
Benefits
REDUCES CONTENT DELIVERY CYCLE BY
- Ensure that customer service, technical support and field service operations have access to the most up-to-date information
- Aggregating multiple sources of content into a single delivery platform via PTC Windchill® Service Information Manager™
- Scalable CSV loader for third-party content loading
- Scalability via clustered servers supporting 24/7 uptime with no-downtime when performing content updates
- Efficient incremental processing of service content
IMPROVES TIME USER EFFICIENCY BY
- Increasing service accuracy by dynamically filtering the content for the users
- Shortening repair and maintenance resolution time
- Access and synchronize your content while connected or offline
Features
Dynamically delivers service technical documents information across a comprehensive range of formats
- Supporting DITA XML formats and others
- Interactive parts lists
- Product as configured
- Service procedures
- Operating instructions
- Bulletins
- Schematics
- Animations
- Maintenance guidelines
Value of PTC Arbortext Content Delivery for Service Parts
Benefits
IMPROVES FIX EFFICIENCY BY
- Product specific parts look-up
- Increasing service parts accuracy
- Shortening repair and maintenance resolution time
- Precisely relating and filtering service and parts information
- Delivering dynamic, interactive 3D and 2D illustrations that improve parts identification
- Visual indication of parts added to cart
- Seamless link to related service content
IMPROVES SERVICE PARTS REVENUE BY
- Optimizing revenue through easy to use parts catalog
- Shopping cart integrations with ERP for Parts pricing, parts availability and shopping cart submission
- Related parts options: Recommended, Alternative, Superseded, Cross-Reference parts
Features
END-2-END SOLUTION FROM PUBLISHING TO DELIVERY OF SERVICE PARTS CONTENT
- Content publishing module integrated with PTC Windchill® Service Parts™
- Scalable CSV loader for third-party content loading
QUICK AND ACCURATE SERVICE PARTS IDENTIFICATION AND ORDERING
- Easily create and manage your shopping carts or wish-lists in the shopping center
- View real-time price and availability
- Illustration and parts-list interactive linking